Prezivio is built from the ground up with HIPAA compliance in mind. Your medical information, care notes, and personal health data are encrypted, secured, and never sold.
The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that requires the protection and confidential handling of Protected Health Information (PHI).
At Prezivio, we treat all health-related data — including your medications, conditions, allergies, dietary needs, and care notes — as Protected Health Information that must be encrypted, access-controlled, and handled with strict confidentiality.
While Prezivio is a technology platform and not a Covered Entity under HIPAA, we voluntarily adhere to HIPAA-aligned practices because your privacy and trust are paramount.
Under our HIPAA-aligned privacy practices, you have full control over your health information.
You can request a complete copy of all health information Prezivio holds about you at any time, free of charge, within 30 days of your request.
If your health information is inaccurate or incomplete, you have the right to request corrections to your records at any time through your account settings.
You may request deletion of your personal and health data. We will comply unless retention is required for legal, safety, or regulatory reasons.
You can restrict how your health information is used or shared beyond what is necessary to provide your care services.
You can request a log of who has accessed your health information and for what purpose, going back up to 3 years.
If you believe your privacy rights have been violated, you may file a complaint with Prezivio or directly with the U.S. Department of Health and Human Services (HHS).
Multiple technical and organizational safeguards protect your health information at every layer.
All health data is encrypted at rest and in transit using industry-standard AES-256 encryption.
Our proprietary RAMEN messaging system ensures all care communications are encrypted end-to-end.
Only authorized parties (you + your provider during active service) can view your health details.
Every access to your health record is automatically logged with timestamp, user, and purpose.
We share only the minimum necessary information required to provide your care service.
Health data is retained for a maximum of 7 years (or as required by law), then securely deleted.
We only collect what is necessary to match you with the right caregiver and provide safe, effective care.
| Data Type | Collected | Storage | Shared With Provider |
|---|---|---|---|
| Medications & Dosages | Yes | Encrypted | During active service only |
| Allergies | Yes | Encrypted | During active service only |
| Dietary Needs | Yes | Encrypted | During active service only |
| Medical Conditions | Optional | Encrypted | During active service only |
| Emergency Contacts | Yes | Encrypted | Emergency situations only |
| Physician Information | Optional | Encrypted | Never |
| Insurance Information | No | N/A | Never |
| Diagnosis / Lab Results | No | N/A | Never |
| GPS / Location | During service | Encrypted | Provider during active service |
| Payment Information | Yes | 3rd-party processor | Never |
Common questions about your health data and privacy.
Questions about how we handle your health data? Our team is here to help.