Privacy Policy

Prezivio Health ("we", "our", or "us"), operated by Lotenix Technology LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Prezivio Senior and Prezivio Provider mobile applications and website (collectively, the "Services").

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register
• Profile Information: Profile photo, address, health conditions (seniors), certifications and services offered (providers)
• Location Data: GPS location when you use the app to find or provide care services. Location is only accessed when the app is in use.
• Care Request Data: Service requests, scheduling information, and care history
• Communications: Messages sent between seniors and providers through the app
• Device Information: Device type, operating system, and app version for technical support

2. How We Use Your Information

• To match seniors with qualified care providers in their area
• To facilitate care requests, scheduling, and coordination
• To verify provider credentials and background information
• To send notifications about care requests and updates
• To improve our services and user experience
• To comply with legal obligations

3. Location Information

The Prezivio apps request access to your device's location to show nearby providers and to enable navigation to care locations. Location data is used only while the app is actively in use and is not tracked in the background. You can disable location access in your device settings, though this will limit certain features.

4. Information Sharing

We do not sell your personal information. We share information only as follows:

• Between users: Senior profiles are shared with matched providers and vice versa to facilitate care
• Service providers: Trusted third parties who help operate our platform (hosting, analytics) under strict confidentiality agreements
• Legal requirements: When required by law or to protect the safety of our users

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS) and secure server storage. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at the email below.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of non-essential communications

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Company: Lotenix Technology LLC
• Address: 7864 Johnnycake Road, Windsor Mill, Maryland 21244, US