Background Check Process

Most background checks complete within 24–48 hours. In rare cases where manual record requests are needed (e.g., some county courts), it may take up to 5 business days. You'll receive email updates at each stage.

No — Prezivio covers the full cost of all background checks. There is no fee to apply or to be screened. The process is completely free for providers.

Automatic disqualifications include: any sex offender registry match, felony convictions involving violence or financial crimes, identity fraud, false certification claims, or any DUI/DWI conviction in the past 3 years (for transport providers). Each case is reviewed individually — minor misdemeanors are evaluated on a case-by-case basis.

Yes. If your application is declined based on background check results, you will receive an adverse action notice explaining the basis for the decision. You have the right to dispute inaccurate information with the screening provider and reapply after resolution.

All active providers are re-screened annually. Prezivio also monitors for new criminal activity through ongoing database alerts. If a disqualifying event occurs between annual checks, the provider's account is immediately suspended pending review.

Yes. All personal information submitted for background checks is handled in accordance with the Fair Credit Reporting Act (FCRA) and is processed by FCRA-compliant third-party screening partners. Your SSN and sensitive data are encrypted and never stored in our primary database.