Every safety feature, verification layer, and protective policy at Prezivio exists for one reason: to protect seniors and their families. Trust is not optional — it's our foundation.
Six core safety systems protect every senior on every service visit.
Every provider undergoes our 5-layer verification before activation — more thorough than most employers require.
Every service visit is tracked live via GPS. Seniors and families can watch the caregiver's location at all times.
After every visit, seniors rate their provider. Low-rated providers are reviewed and may be suspended.
Your health information is treated with the same care as protected health information under HIPAA.
All communication between seniors and providers happens through our secure in-app chat system.
Our admin team actively monitors the platform for unusual activity, complaints, and safety concerns.
No provider goes live until all 5 checks clear. This process typically takes 24–48 hours.
Government ID + live selfie compared via AI facial recognition
✓ MandatoryNational + MD county criminal records — 7-year look back
✓ MandatoryNSOPW + Maryland state registry — zero tolerance
✓ MandatoryCNA/RN/HHA checked directly with MD licensing board
✓ MandatoryDriving record — DUI, suspensions, at-fault accidents
✓ TransportThese behaviors result in immediate permanent account deactivation and may be reported to law enforcement. No exceptions, no appeals for these categories.
Instant permanent ban. Reported to authorities.
Any abuse of a senior — instant removal and investigation.
Theft, coercion, or fraud against seniors.
Fake IDs, fake certifications, impersonation.
Providing care under influence of alcohol or drugs.
Recording, sharing, or misusing senior health data.
These rights and protections apply to every senior on the Prezivio platform, on every service visit.
Cancel any service request before it starts, no questions asked, no penalty — from the app or website.
Not comfortable with your matched provider? Cancel and search for a different caregiver immediately.
Your emergency contacts are notified automatically in any incident. Admin can be reached at (410) 375-9627.
Designate family members who can watch live tracking and receive service notifications in real time.
Every visit, every charge, every provider — stored permanently in your account for complete transparency.
Report concerns about a provider anonymously. All reports are investigated within 2 business hours.
If you experience or witness any safety concern, abuse, or suspicious behavior — contact us immediately. All reports are taken seriously and investigated promptly.
Every provider verified. Every visit tracked. Your safety is our non-negotiable commitment.