Direct Communication Between Senior & Provider
Every care connection on Prezivio includes a private encrypted chat channel. No phone number sharing required — all communication stays inside the app, secure and on record.
Everything You Need to Communicate
Real-Time Delivery
Messages delivered instantly over the RAMEN WebSocket network — no delays, no refreshing.
End-to-End Encryption
All messages are encrypted in transit and at rest. No third party can read your conversations.
Care Coordination
Share medication lists, schedule changes, dietary needs, and special instructions directly through chat.
Photo Sharing
Providers can share photos of completed tasks — medication taken, groceries unpacked, appointments confirmed.
Message History
Full conversation history stored securely in your account. Review past instructions or care notes anytime.
Push Notifications
New messages trigger immediate push notifications so neither party misses a time-sensitive update.
What Powers Our Messaging
RAMEN stands for Real-time Asynchronous Messaging & Event Network — the proprietary server infrastructure that powers all live features on Prezivio Health, including GPS tracking, request notifications, status updates, and secure messaging.
All messages are routed through the RAMEN server over encrypted WebSocket connections. The server validates sender identity, encrypts the payload, and delivers to the recipient's active session in real time. If the recipient is offline, messages are queued and delivered the moment they reconnect.
Communicate with Confidence
Every conversation is private, encrypted, and stays between you and your caregiver.